ISO 9001 – Quality Management

Today’s market is becoming more and more defined by its customers’ wants and needs. Our customers are better educated and more demanding when it comes to the service that you expect from a business, and expect the same high standard from every supplier and partner too. Add to this the ease with which the internet allows people to provide feedback or vent frustrations about a brand, quickly damaging vulnerable reputations, they are even more influential than before. ISO 9001 gives a business – regardless of any size, industry or business model – the tools to handle this.

As a certified business we think more broadly, considering the impact of quality beyond the realms of customer satisfaction. By way of reward we see an increase in confidence from customers, partners and suppliers who can trust that their demands and requirements will be met.

ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). Due to the implementation of ISO 9001, CLA as an organization should be able to meet customer requirements and enhance customer satisfaction.

The Standard has 7 key quality management principles—customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making and relationship management.