Frequently Asked Questions
Why purchase from CLA Fabrications Ltd
CLA are a market leader when it comes to security fencing solutions, With our own in house manufacturing facilities and large stocks, We have built up a reputation for competitive pricing, great customer service and quick lead times.
When will my order be delivered?
If your selected product option is marked as “In Stock,” we aim to deliver within 5–7 working days. For items that are made to order or require coating, delivery times will follow the estimated lead time stated in the product options. A member of the CLA team will contact you to confirm your delivery date.
Please note: When ordering multiple items with different lead times, your order will be delivered according to the longest lead time.
(For example: If mesh is in stock with a 5–7 working day lead time and a gate is made to order with a 4–5 week lead time, both items will be delivered together within the 4–5 week timeframe.)
Offloading Information
Standard delivery does not include offloading. If you require offloading assistance, please select the appropriate option during checkout.
If you need your order delivered by a specific date, please contact our office before placing your order to confirm availability.
Important Note:
During busy periods, lead times may be longer than expected. If your order is urgent, please get in touch with our team prior to ordering to check current stock levels and availability.
How to use Paypal Pay in 3? (Personal users only)
Business Finance with IWocaPay
Spread the cost of orders up to £30,000 with iwocaPay
Pay Now: in just a few clicks, you can scan a code to pay us straight from your bank account.
Pay Later: you’ll be able to set up a payment plan with iwocaPay to split the cost into 3 or 12 equal monthly payments.
When can I collect my order?
Providing the order is purchased prior to 1pm then collections will be ready for collection the next working day stock providing. Please wait for a CLA team member to contact you to confirm the collection date.
What’s the collection address?
You can find us at:
120 Leabrook Road, Wednesbury, WS10 7NB
Please note: All collections must be booked in advance before arriving on site.
How much is your delivery charge?
Our delivery costs are estimated once you proceed to the checkout. At the moment we are only delivering to England & Wales on our CLA Fleet. For any other delivery destinations please contact our support chat for more information or email Sales@CLAFabrications.co.uk
I can’t find what I’m looking for on your website?
If your struggling to find your security fencing solution on our website, Please contact our sales team via our live chat or email Sales@CLAFabrications.co.uk. We can manufacture bespoke systems to suit your requirements.
Do you offer baseplated options instead of root fixed?
Bolt down systems are available, please contact our sales team for more information.
When is your live chat available?
Our live chat is monitored normally Monday – Friday between the hours of 7am – 8pm. Replies out of hours may be available but please leave a message and our agents will follow up your request.
What’s your office opening hours?
Our offices are open Monday to Friday between the hours of 8am – 5pm. For support outside of our opening hours please contact our live chat for a response.
Do you offer any form of warranty?
Products supplied to trade clients are covered by a 12 month warranty against faults due to defective raw materials or manufacturing processes. Such warranty cover will commence on the date of despatch of the products from CLA Fabrications Ltd. This warranty will cover the products supplied only and only products that have a CLA applied coating. Where a claim is notified to CLA and is substantiated to CLA’s reasonable satisfaction, CLA at its discretion may replace or repair the Goods (or a relevant part of the same) free of charge or refund to the Customer the Price (or a reasonable proportion of the same) but shall have no further liability to the customer. The warranty will be voided if the products are installed, repaired, or not maintained by persons not qualified to do so, or in a method not in accordance with standard recommended procedures. The warranty will also become void if a programme of preventative maintenance is not implemented, or if the products have been subject to misuse or other damage. If the product was not purchased directly from CLA, then all warranty issues will need to be addressed to the supplier of the product, and CLA will not be liable.
Can you return Clearance Items?
CLA does not accept returns on clearance section items. Clearance section products may show signs of cosmetic damage.
Do you manufacture bespoke fencing?
Yes, we can offer bespoke solutions to suit your requirements, contact our sales team via the live chat or email sales@CLAFabrications.co.uk for more information.
