Delivery Information
Delivery Time Slots
We don’t provide specific time slots for deliveries, but our delivery window is between 8:00 AM and 4:00 PM. If needed, we can ask the driver to give you a call about an hour before arrival. You can also call our office on the day of your delivery at 0121 272 1777 for a rough time estimate.
Unloading The Vehicle
For standard deliveries, customers are responsible for unloading the vehicle, as our drivers are not insured to do so. We do offer delivery with offloading on certain CLA vehicles, but this service comes at an additional cost and must be requested at the time the order is placed. Unfortunately, offloading cannot be added once a delivery has already been scheduled.
Drivers are allocated a one-hour unloading window per drop. If unloading exceeds this time, additional charges may apply.
Please note: If the customer is unable to unload the vehicle or the items are returned to CLA due to cancellation, a 20% restocking fee will apply, and the original delivery fee will be non-refundable
Missed Deliveries
If we’re unable to deliver due to nobody being available to unload or the driver is waiting to be unloaded for over one hour, then the full delivery fee will be applicable for redelivery on another day. (Please note this may be 1-5 working days after the original delivery date)
Delivery Timbers
All timbers must be kept on the vehicles
Delivery Postcodes
It is the customer’s responsibility to check that the postcode provided by our transport team when booking is the correct delivery destination. CLA cannot be held responsible if it is incorrect. If a delivery address is amended then an updated copy of your purchase order must be provided.
Offloading Facilities
Offloading facilities can be provided at additional cost.
Weekend Deliveries
CLA do not offer any weekend delivery services, We deliver Monday – Friday between the hours of 8am – 4pm.
Cancelled Deliveries
Once your delivery has been scheduled by our transport team, we require a minimum of 48 hours’ notice for any cancellations. Late cancellations may incur additional charges.
Estate Fencing Deliveries
The stillages that CLA delivers Estate Fencing will need to be returned to us. CLA will raise an automatic collection notice for them on your next delivery. If not returned charges will apply.
